Product Recall Info

Aduro Products

Shipping & Returns

Orders placed on our site will usually ship within 24-72 business hours via standard ground service.

Aduro Products, LLC Return Policy*

  • We will accept returns within 30 days of the original purchase only if the product was purchased directly from Aduro Products.
  • Credits will be issued in the form of a refund to the Credit Card used for the original purchase. Refunds are for product only, as shipping charges are non-refundable.
  • Please contact Customer Service free at: 718-832-8512 or email
  • You will be asked to provide your original order number, so please have this information readily available. You will also be asked the reason for your return (this information will be used for our records).
  • You will receive your Return Authorization via e-mail which will include your RA# as well as instructions for the return. Otter Products is not responsible for return shipping charges.
  • Please allow up to 15 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.

*Aduro Products, LLC return policy as stated above is not applicable to any Partners of Aduro Products, LLC (i.e. Resellers, Distributors, VARS, etc.).

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